For in-stock items, we aim to ship within 5 business days of confirming your order, but in the unlikely event that shipment is delayed, we will contact you by email. For other orders, we will notify you by e-mail each time.
Regarding overseas delivery (overseas customers)
We have agents in another country, so if you can consult us, we will guide you.
You may shoulder the tariff when you receive our product. We would not reallly estimate or serach for how much it costs or will be.
Payment method
[Credit card payment]
VISA/MasterCard/JCB/AMERICANEXPRESS/DinersClub are available. You can also pay in installments.
In order to prevent fraudulent orders, we may contact you directly to confirm if the name on the credit card does not match the name on the shipping address. Thank you for your cooperation.
Returns/Exchanges/Cancellations
20% of cancellation/change fee may be charged after production started at the customer's request. In this case, the amount received will be refunded minus a 20% as a cancellation/change fee. However, depending on the situation, we may be able to accept a cancellation/change for free. Please feel free to contact us.
Basically, we cannot accept to cancel or change specifications after an order is confirmed. However, depending on the situation, we may be able to accept a cancellation/change for free. Please feel free to contact us.
In the following cases, we will return or exchange the item. ・The product is different from what you ordered or is defective
・The product has not been used within 14 days of its arrival However, custom-made products and products with your name engraved on them cannot be returned or exchanged.
We cannot accept returns or exchanges in the following cases. ・More than 14 days have passed since the product arrived ・The product has already been used (excluding cases where the product is defective) ・The customer defaces or damages the product
・If it is due to the customer's convenience, the customer is responsible for the cost. ・We will bear the cost if it is due to our mishandling. If the shipping fee is borne by our company, please send it by "cash on delivery".
After filling in the reason for the return, please return it together with the product by courier or postal parcel to the address below.
Nenohi Cutlery Co.Ltd. 318‐1 Guzo, Nakai-machi, Ashigarakami-gun, Kanagawa, 259-0142, Japan TEL 0465-20-5959
Warranty Policy
We offer a one-year warranty starting from the purchase date and delivery date. Repairs within the warranty period will be done for free.
Only repairs due to product defects are covered by the warranty. Shrinkage in materials like buffalo horn and natural wood is natural and not classified as a defect. For your information, knives that have been modified by a third party or yourself (e.g., by replacing the handle or changing the shape of the blade) are not covered by the warranty.
