1. A repair request using the inquiry form below (please attach a photo for more detailed information) .
2. Our customer service will inform you of the repair details and a rough estimate.
3. If you wish to have your knife repaired, please send the knife to our head office(shipping fee is to be covered by the customer).
4. After confirming the actual condition of the knife, our customer service will inform you of the final repair cost.
5. Payment of the repair cost (Credit card or Paypal).
6. Start repair.
7. After the repair is completed, the knife is sent back to us.
Sharpening/Repair
We are able to sharpen and repair the knives you have purchased.
Please feel free to contact us if you have any problems.
About sharpening
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・The form of the knife was deformed after repeated sharpening.
・The blade has become thicker through repeated use.
・The blade has been severely chipped.
If you have any of the above concerns, please feel free to contact us.
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Repair Flow
We also accept repairs not listed above, so please contact us first using the inquiry form.
Also, when sending kitchen knives, please send them to the following address.
Nenohi Cutlery Co.Ltd. Maintenance Service
〒259-0142
318-1 Guzo, Nakai-machi, Ashigarakami-gun, Kanagawa
TEL: 0465-20-5959