We aim to ship within 2 business days of confirming your order (confirmation of payment in the case of prepayment), but in the unlikely event that shipment is delayed, we will contact you by email.
Regarding overseas delivery (overseas customers)
We have agents in another country, so if you can consult us, we will guide you.
[Credit card payment]
VISA/MasterCard/JCB/AMERICANEXPRESS/DinersClub are available. You can also pay in installments.
In order to prevent fraudulent orders, we may contact you directly to confirm if the name on the credit card does not match the name on the shipping address. Thank you for your cooperation.
Cancellation is possible at any time before shipping. However, for custom-made items, name engraving, and other items that require production or processing, the work will be carried out as soon as the order is confirmed, so cancellation is not possible. Please check the contents of your order carefully.
In the following cases, we will return or exchange the item. ・The product is different from what you ordered or is defective
・The product has not been used within 14 days of its arrival However, custom-made products and products with your name engraved on them cannot be returned or exchanged.
We cannot accept returns or exchanges in the following cases. ・More than 14 days have passed since the product arrived ・The product has already been used (excluding cases where the product is defective) ・The customer defaces or damages the product
・If it is due to the customer's convenience, the customer is responsible for the cost. ・We will bear the cost if it is due to our mishandling. If the shipping fee is borne by our company, please send it by "cash on delivery".
After filling in the reason for the return, please return it together with the product by courier or postal parcel to the address below.
Nenohi Cutlery Co.Ltd. 318‐1 Guzo, Nakai-machi, Ashigarakami-gun, Kanagawa, 259-0142, Japan TEL 0465-20-5959