Legal notice
Nenohi Cutlery Co. Ltd.
318-1, Guzo, Nakai-machi, Ashigarakami-gun, Kanagawa 259-0142, Japan
Tsukiji store
4-10-11 Tsukiji, Chuo-ku, Tokyo104-0045, Japan
Sales Manager / Privacy Officer
Representative Director Yusuke Sawada
Contact us
Nenohi Cutlery Co. Ltd.
TEL：0465-20-5959
［Phone Hours］9:00a.m. - 5:30p.m. (Saturdays, Sundays and holidays)
FAX：0465-80-3567
E-mail：customer.service@nenohi.jp
Site URL
Payment Method
credit card, paypal
Sales volume
The inventory quantity may be limited for certain items.
Returns & Exchanges
Returns and exchanges are allowed for the following conditions.
・If you receive the wrong product or a defective product
・Within 14 days after receiving the product, if the product has remained unused
However, we cannot accept returns or provide exchanges for special order products or
products with a personalized name added on the product.
Returns and exchanges are not allowed in the following conditions.
・If over 14 days has passed since you received the product.
・If the product has been used (unless the product is defective).
・If the purchaser has defaced or damaged the product.
Shipping fees for product returns
The customer pays shipping fees for returns based on any grounds not attributable to the seller.
Returning Products
Please send an e-mail regarding your intent to return, and then ship the product through the postal service to the follwing address:
Nenohi Cutlery Co.Ltd.
318-1 Guzo Nakai-mahci Ashigarakamigun Kanagawa 259-0142 Japan
Phone: 0465-20-5959
Scope of Refund
The breakdown of your refund:
- Product cost
- Consumption tax
Please be aware that the shipping fee you paid when making the purchase will not be refunded.