Refund policy

Shipping and Returns

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Returns & Exchanges 

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Returns and exchanges are allowed for the following conditions.
・If you receive the wrong product or a defective product
・Within 14 days after receiving the product, if the product has remained unused
However, we cannot accept returns or provide exchanges for special order products or
products with a personalized name added on the product.

Returns and exchanges are not allowed in the following conditions.
・If over 14 days has passed since you received the product.
・If the product has been used (unless the product is defective).
・If the purchaser has defaced or damaged the product.

Products are delivered by DHL.
For products that cost over 20,000 yen, shipping are included in the product price.
For products that cost less than 20,000 yen, 4,000 yen is added as shipping fees.
We accept credit card and PayPal payments.


【 Returns & Exchanges 】
Returns and exchanges are allowed for the following conditions.
・If you receive the wrong product or a defective product
・Within 14 days after receiving the product, if the product has remained unused
However, we cannot accept returns or provide exchanges for special order products or
products with a personalized name added on the product.

Returns and exchanges are not allowed in the following conditions.
・If over 14 days has passed since you received the product.
・If the product has been used (unless the product is defective).
・If the purchaser has defaced or damaged the product.

【 Shipping fees for product returns 】
The customer pays shipping fees for returns based on any grounds not attributable to the
seller.

【 Returning Products 】
First send an e-mail regarding your intent to return the product, and then ship the product
through the postal service.
NENOHI CUTLERY Inc.
318-1 Guzo Nakai-machi Ashigarakamigun Kanagawa 259-0142 Japan
Phone: 0465-20-5959